A. DILONRIDE TERMS OF USE
Updated as of 4 February 2024

We thank you for Your trust in DilonRide Service in the Dilon App. Please take Your time to read the whole Terms of Use of DilonRide ("DilonRide Terms of Use").

This DilonRide Terms of Use is an integral part of Dilon Terms of Use. By using the DilonRide Service on the Dilon App, You will be deemed to have read and agreed to the DilonRide Terms of Use. Therefore, if You do not agree to part or all of the conditions of the DilonRide Terms of Use, please discontinue the use of DilonRide Service.

GENERAL TERMS

Unless specifically defined below and in other parts of the DilonRide Terms of Use, capital letters used in the DilonRide Terms of Use must be interpreted in accordance with the terms in the Dilon Terms of Use.

1. DilonRide is a transportation service as well as other variations subject to changes from time to time, provided by a Service Provider by using a motorized four-wheeled vehicle to take passengers from the pickup location to the User-specified destination.
2. Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

TERMS OF SERVICE

1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use DilonRide Services.
2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity of four-wheeled vehicles driven by Driver Partner.
3. DilonRide service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use DilonSend Service.
4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Dilon Terms of Use.
5. Passengers are responsible for their own safety. Therefore, passengers must wear a seatbelt while traveling using DilonRide Services. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of four-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your DilonRide Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of four-wheeled vehicles.
6. Fees of the DilonRide Service’s performance (“User Fee”) will be offered and displayed on the Dilon App before You use DilonRide Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors not limited to location, time, applicable laws and regulations. If there are other costs incurred during the provision of DilonRide Services for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request full reimbursement of these other costs of Yours.
7. Payment of other fees as referred to in number 2(f) can be made in cash or paid through other payment features available in the Dilon App.

LEFT GOODS

1. Goods left behind on the Driver Partner's vehicle are not our responsibility. We do not provide safekeeping services in any form from passengers.
2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve goods that are left behind no later than:
   •  
     1. 3 (three) calendar days as of the date of the transaction between the User and the Driver Partner for perishable items, including but not limited to, food and drink; or
     2. 30 (thirty) calendar days as of the date of the transaction between the User and the Driver Partner for other goods that do not have expiry date, including but not limited to electronic goods and clothes,
   • in our nearest office ("Period of Goods Retrieval"). If the goods left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the item has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the goods (including but not limited to handing over to the Nigerian police, donating, selling, destroying or disposing of the Goods).
3. In the event that the item left behind is not Your property, if after the expiration of the Period of Goods Retrieval We understand that the item left behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to us as provided for in this Article. The occurrence of the transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.

USER’S REPRESENTATION AND WARRANTY

1. The statements and guarantees of the User stipulated in Article 4 are in addition to the statements and guarantees provided by the User as contained in the Dilon Terms of Use. There are no provisions in Article 4 that reduce or limit the applicability of the statements and guarantees provided by the User in the Dilon Terms of Use.
2. You represent and warrant that You know and understand the risk of driving when providing DilonRide Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
3. In the event of any loss or problems that You experience during the provision of DilonRide Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Service Provider.
4. Without prejudice to the provisions of Article 4(c) above, passenger safety is our most priority, and therefore, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all passengers using DilonRide Service. For more information on the insurance provided by the third party insurance provider. 
5. For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider. If you choose to opt in to procure this additional coverage of accident insurance, then you will have a direct relationship with the third party insurance provider.
6. The Driver Partner has the right to refuse Your DilonRide Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, You will violate the Terms of Use of this DilonRide, the Dilon Terms of Use or applicable laws and regulations.

B. DILONFOOD TERMS OF USE

Updated as of 4 February 2024

We thank you for Your trust in DilonFood Service in the Dilon Application or any other application/site which can access DilonFood Service. Please take Your time to read the whole Terms of Use of DilonFood ("DilonFood Terms of Use").

This DilonFood Terms of Use is an integral part of the (i) Dilon Terms of Use as long as You are using the DilonFood Service on the Dilon Application; and (ii) Terms of Use of any other application or site where You can access and use DilonFood Service, You will be deemed to have read and agreed to the above mentioned Terms and Conditions and this DilonFood  Terms of Use. Therefore, if You do not agree to part or all of the conditions of the DilonFood Terms of Use, You may discontinue the use of DilonFood Service.

GENERAL TERMS

Unless specifically defined below and in other parts of DilonFood Terms of Use, capital letters used in the DilonFood Terms of Use must be interpreted in accordance with the terms in the Dilon Terms of Use.

 

1. Outlet is restaurants, bistros, shop stalls, carts and/or other physical forms which are owned and managed by Merchants which are registered in DilonFood Service.
2. DilonFood Service is one of the services available in the Dilon Application or any other relevant application or site as provided from time to time, where You can make Transactions in the Outlet.
3. Delivery Service Provider is PT Antar Makanan Anak Bangsa, which is a Service Provider that provides Product handling and delivery service to You through DilonFood.
4. Merchant is the party that owns and/or manages Outlets which acts as provider of Products.
5. Product is food and/or beverages that You purchased  through DilonFood Service at the Outlet You choose.
6. Transaction is purchasing, handling and delivering/picking up Products through DilonFood Service.

TRANSACTION

Unless otherwise specified in these DilonFood Terms of Use or other terms and conditions specifically regulated in the Dilon Application or other relevant application/site, by using DilonFood Services, You can transact for Products instantly or on a scheduled basis, which allows You to schedule Product transactions and deliveries in advance in accordance with the provisions that apply to DilonFood Services.

Specifically for scheduled Transaction, You can only purchase  and cancel products according to the time limit We set.

Products that You have purchased  can be delivered by the Delivery Service Provider or for self pick-up. Specifically for scheduled Transaction, Your purchased product can only be delivered by the Delivery Service Provider.

You also agree that We may disclose Your personal data to the Merchant and the Delivery Service Providers for the purpose of providing DilonFood Services to You.

You agree and understand that every transaction through DilonFood can be done in the following ways:


 

1. The Delivery Service Provider will follow up on Your transaction, including but not limited to, locating the Outlet, transacting  directly at the Outlet, paying for and delivering Product.
2. To minimize inaccuracy during the execution of Transaction by the Delivery Service Provider, You are expected to provide full and complete details on the purchased Product and delivery information.
3. You are responsible for ensuring that the details You enter in connection with the transaction and product delivery on the Dilon Application or other relevant application/site are accurate and complete. In the event that there are errors in the details provided by You, neither We nor the Delivery Service Provider are responsible, including but not limited to errors in Product purchases, deficiencies in product quality and quantity, delays in delivery and/or non-receipt or delivery of the Product you purchased.
4. You can contact and/or be contacted by the Delivery Service Provider and/or Merchant to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features provided in DilonFood Services before or during transacting, purchasing and/or delivering the Product.
5. Any cancellation of Your transaction can only be conducted by following the applicable cancellation process as set forth in DilonFood Services. In the event the purchase of Product has been acknowledged by Merchant and/or picked up by the Delivery Service Provider, You cannot cancel the Transaction. You will be liable for payment of the applicable fees either (i) upon receipt of the Transaction; (ii) if You are not present or do not appear at the specified delivery location to pick up the purchased Product to be delivered at the Product delivery location; (iii) You cannot be physically met or (iv) You cannot be contacted by the Delivery Service Provider after the Delivery Service Provider arrives at the specified delivery location.
6. We will notify You if there is something that may result in Your transaction  not being carried out, including but not limited to if the Merchant’s Outlet closes at the time of Your specified transaction.
7. In the event that You transact for alcoholic beverages, You guarantee that You are above 21 years old and are willing to show Your identity card (ID) to the Delivery Service Provider at the time of delivery of the product at the delivery destination You designated or if You are using self-pick up service, then You must be able and willing to show Your identity card to the Merchant.
8. The Delivery Service Provider or Merchant have the right to refuse to send or provide alcoholic drinks to anyone who, at the time of delivery or collection of products, is deemed not to meet the age requirements. In such circumstances, You agree that We, the Merchant and/or Delivery Service Providers will not be responsible for refunding payments made by You. If it turns out that You are under twenty-one (21) years, then You hereby promise that You will be fully responsible for bearing the legal consequences by yourself and releasing Us, the Merchant and/or the Delivery Service Providers, from all claims and other obligations, which arising from or in connection with transacting on or purchasing alcoholic drinks made through Your Account either on the Dilon Application or other relevant application/site, including without limitation any liability arising from Your actions that trick or deceive Our system, Merchant and/or the Delivery Service Provider, related to the minimum age limit.
9. In the event You choose to use self pick-up service, there will be no involvement from the Delivery Service Provider, so all of the Transaction will be conducted directly between You and the chosen Merchant.

PAYMENT

You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, Wallet and other methods available in the Dilon Application or any other payment method which available in relevant application/site where DilonFood can be accessed. 

Specifically for scheduled Transaction, payments can only be made with a non-cash payment method as available in DilonFood Services.


 

1. You understand that the Transaction fees that You are required to pay include, but not limited to, the Product prices, Product handling and delivery fees and/or any other fees as informed by Us from time to time.
2. You understand that the price of the Product displayed on DilonFood Services is an estimated price. Merchant has the full authority to determine and make changes to the Product prices from time to time. Therefore, We are not responsible if there is a change in Product prices at the time of purchase at the Outlet or difference between the prices listed in the DilonFood Service and the prices applied by the Merchant outside DilonFood Service.
3. Referring to the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Delivery Service Provider to You or directly to You (if Transaction is using self pick-up) after the Transaction is conducted.
4. If there are other costs incurred in connection with the Transaction, including but not limited to parking fees and building entrance fees, You shall be fully responsible for these costs and the Delivery Service Provider has the right to request reimbursement of these other costs from You by providing supporting evidence (e.g. parking receipt).
5. In the event that there is a discrepancy, error or failure in the provision of DilonFood Services by Delivery Service Provider, then You can claim for Your loss to  the Delivery Service Provider in accordance with the procedure determined by Us, provided that you must be able to prove that the loss is occurred due to the mistake of the Delivery Service Provider.

DELIVERY

1. You or other parties that You appoint to receive the Product understand to make themselves available, contactable and can receive when the Product is delivered by the Delivery Service Provider.
2. You agree that if You choose Product delivery from the Merchant’s Outlet by a Delivery Service Provider, the Delivery Service Provider will be responsible for and guarantee the implementation of the delivery service (as long as the service is available at your location). If the delivery service fails or is canceled, which according to the Delivery Service Provider is due to reasons related to You (for example, you provide the wrong delivery address), you will still be charged, but not more than the full price for the delivery service. If the delivery service fails or is cancelled, You are entitled to a refund in connection with the Transaction.
3. You can provide review of the Product as available in DilonFood Service after Your Transaction is complete. You understand and agree that the review will be displayed in the Dilon Application or any other relevant application/site, as applicable, where it can be read and accessed publicly and shall be subject to the specific terms and conditions as stipulated in the Dilon Application or any other relevant application/site.
4. Unless otherwise stated in this DilonFood Terms of Use, We are not responsible for Product, including but not limited to the following:
   
    
   1. the price differences listed on DilonFood Service and Outlets;
   2. condition and quality;
   3. duration of delivery by the Delivery Service Provider;
   4. failure to complete transaction and/or deliveries by the Delivery Service Provider; and
   5. incompatibility of purchased Products with Products delivered.

PROMOTION PROGRAM

1. We and/or the Merchant are entitled to offer a promotion which will be applicable in DilonFood Service and Dine-in.
2. Unless stated otherwise, promotion that has been received by You cannot be exchanged with other promotion or converted into cash and cannot be refunded.
3. By agreeing to follow a DilonFood Service promotion program, You will be deemed to have agreed with the specific terms and conditions which apply for the promotion program as stipulated in the Dilon Application or any other relevant application/site.
4. We will not be liable for any losses suffered by You due to any fault or mistake which were conducted by You or any other third party.
5. You agree that We are not obligated to accept delays in submitting promotional codes and discounts or promotions in other forms after the Transaction process on DilonFood Services or transactions that occur at the Merchant’s Outlets is complete. We shall not be liable for any loss, damage, costs and expenses suffered or incurred as a result of theft or illegal or fraudulent use of promo codes and discounts. We have the right to take any action against You if You are found to be using promotional codes and discounts in an unauthorized or fraudulent manner, including without limitation, suspending or terminating Your Account.

USER’S REPRESENTATION AND WARRANTY

1. The representations and warranties of the User as stipulated in this Article 6 are in addition to the representations and warranties provided by the User as contained in the Dilon Terms of Use. There are no provisions under this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the Dilon Terms of Use.
2. You represent and warrant that: (i) The Product You purchased is true at Your will and needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) The Product is not purchased  to cause harm or inconvenience to another person or to the recipient of the  Product; and (iii) You  will  pay  in full for the Product You purchased  in accordance with the Transaction.
3. In the event there is loss or problem You experience at the delivery of DilonFood Service, We will, with Our best efforts, help to mediate You with the related partner of the Delivery Service Provider and/or Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You, the partner of the Delivery Service Provider and/or the Merchant, including taking legal action deemed necessary by You, the partner of the Delivery Service Provider and/or the Merchant.
4. We, the Merchant or the Driver has the right to refuse Your DilonFood Service request, including transacting, if We or the Delivery Service Provider has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the DilonFood Terms of Use, the Dilon Terms of Use or applicable laws and regulations.

DISCLAIMER OF DILONFOOD SERVICES

1. We nor the Delivery Service Provider will guarantee the Product availability in the Merchant’s Outlet.
2. We do not own, sell or resell any food and/or drinks and do not control the Merchant, or any services provided by the Merchant. You understand that every transaction  that you made must be subject to the availability of the Product and the ability to serve the location by the Merchant and/or the Delivery Service Provider. You further acknowledge that the Delivery Service Provider has the right to pool several transactions for travel efficiency, if necessary
3. We will not guarantee that all Products including the food or beverage content which is provided by the Merchant is halal or does not contain pork or alcohol.
4. The display of halal logos or halal statements in DilonFood Service, Dilon Application or other relevant application/site is in accordance with the information provided by the Merchant. We will not be liable for any misleading or wrong information related to the display of this halal logo or statement.
5. We will not be liable or responsible for any review, comment or complaint which is displayed in the comment or review column in Dilon Application or any other relevant application/site.
6. We are not responsible for any information and/or content displayed on the Merchant’s page, including but not limited to the menus, prices, addresses and operating hours of the outlets. We are not responsible if there are differences in the information submitted by the Merchant on DilonFood Services and outside of DilonFood Services, including for dine-in. For the avoidance of doubt, We are not involved in and will not be responsible for any separate arrangements between You and the Merchant and/or the Delivery Service Provider.
7. In connection with the purchase of alcohol, if it turns out that You are under the age of twenty-one (21) years, then You hereby pledge that You will be fully responsible for bearing the legal consequences and release Us, Merchant and/or the Delivery Service Providers, from all claims and other obligations, arising from or in connection with the transaction or purchase of alcoholic products made through Your Account on the Dilon Application or any other relevant application/site, including without limitation, all obligations arising from Your actions to outmaneuver or deceive the Our system, Merchant and/or the Delivery Service Provider, related to such minimum age limit.
8. 
    

COMPLAINTS AND REFUND PROCESS

1. You may file complaints to Us in the such following events, ie. incomplete items with the Products purchased, wrong Products delivered to You, quality of Products purchased is not consumable.
2. We will assess and evaluate Your complaints case-by-case basis and may refund monies to You in these events or any other matters as solely determined based on Our discretion.
3. In the event We deem any of the above mentioned scenarios has occurred, then:
   
    
   1. if its happening in Dilon Application then We may  refund the amount, as calculated by Us, to Your Dilon Wallet balance that is connected to Your Account, or communicate with Merchant to provide replacement of purchased Products to You or perform other actions deemed necessary by Us, with the procedures as solely determined by Us.
   2. if its happening outside Dilon Application ecosystem, then we will follow the procedure as determined in such application/site.

DILONSEND TERMS OF USE

Updated as of 18 April 2024

We thank you for Your trust in DilonSend Service in the Dilon App. Please take Your time to read the whole Terms of Use of DilonSend ("DilonSend Terms of Use").

This DilonSend Terms of Use is an integral part of Dilon Terms of Use. If You use the DilonSend Service on the Dilon App, You will be deemed to have read and agreed to the DilonSend Terms of Use. Therefore, if You do not agree to part or all of the conditions of the DilonSend Terms of Use, please discontinue the use of DilonSend Service.

GENERAL TERMS

Unless specifically defined below and/or in other parts of the DilonSend Terms of Use, capital letters used in the DilonSend Terms of Use must be interpreted in accordance with the terms in the Dilon Terms of Use.

1. Goods are goods that will be sent by the sender to the recipient using the services of a Delivery Service Provider through DilonSend.
2. DilonSend is a Goods handling and delivery service provided by Delivery Service Provider to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.
3. Delivery Service Provider is a service provider that provides Goods delivery service to You through DilonSend for Instant service; or for Same Day service.

TERMS OF SERVICE

1. You are required to provide complete and accurate information regarding the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (including, but not limited to the type and total weight of Goods) in the description field provided.
2. Should You deem it necessary, subject to Your own assessment in accordance with the details of the Goods, You can do packaging on the Goods so that the Goods sent by the Delivery Service Provider are not damaged during the trip.
3. If the Goods to be delivered have been packed, with your approval and as witnessed by You, the Delivery Service Provider shall have the right to open the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the DilonSend Terms of Use.
4. You understand that the fees that You are required to pay include the Goods handling and delivery fees and/or other additional fees as notified by Us from time to time. You understand and acknowledge that Delivery Service Provider can change the offer and/or update the handling and delivery fees offered from time to time based on certain factors, including location, time, applicable laws and regulations.
5. You understand that if there are other costs incurred during the provision of DilonSend to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Delivery Service Provider has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the Dilon Apps.

INSURANCE FOR DILONSEND SERVICES

1. For Your convenience, the Delivery Service Provider  cooperates with Us and a third-party insurance provider to provide insurance coverage for Goods during the implementation of DilonSend Services. 
2. For the avoidance of doubt, We or the Delivery Service Provider don’t act as an agent or representative of a third-party insurance service provider and are not a party to the insurance agreement between You and the third-party insurance provider.
3. You cannot make an insurance claim if the Goods You send through DilonSend Services are Goods included under the type of Goods as stipulated in Article 4 of this DilonSend Terms of Use.

TYPES OF GOODS THAT CANNOT BE DELIVERED USING DILONSEND SERVICES

When a User uses DilonSend Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using DilonSend Services, among others:

 

1. Restricted Goods, including but not limited to:
   
    
   1. Money (cash, coins, foreign currency);
   2. Narcotics, marijuana, morphine, and other products that cause addiction;
   3. Pornography in any form;
   4. Delivery that requires a longer duration than the required transit time;
   5. Living animals and plants;
   6. Easily damaged groceries and beverages that require refrigeration or a controlled environment;
   7. Explosives, firearms, weapons, and parts thereof;
   8. Gambling devices and lottery tickets;
   9. Government-controlled goods;
   10. Goods resulting from crime, for example stolen goods and so on; and/or
   11. Other goods which are prohibited by applicable laws and regulations.
2. Extraordinary Goods, including but not limited to:
   
    
   1. Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
   2. Films, photographic images, including negative photography, chromes photography, photography slides;
   3. Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
   4. Antiques, commodities that show the style or fashion of a past era which history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
   5. Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
   6. Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
   7. Precious metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
   8. Stamps, excise on liquor, stamp duty; and/or
   9. Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
3. Valuable Documents, including but not limited to:
   
    
   1. Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
   2. Proof of Motor Vehicle Ownership (BPKB), Graduation Certificate, Passport; and/or
   3. Other Bank Deposit Bond Certificates defined by Us as Valuable Documents.
4. Goods that exceed the vehicle's carrying capacity.

GOODS THAT CANNOT BE DELIVERED TO RECIPIENT

1. Goods that cannot be delivered because the recipient of the Goods cannot be found at the recipient’s address is not Our responsibility. We do not provide safekeeping services in any form for You or the sender of the Goods.
2. If the Delivery Service Provider delivers the undelivered Goods as stipulated in Article 5(a) to Us, the User can retrieve the undelivered Goods within 30 (thirty) calendar days from the date of the transaction between the User and the Delivery Service Provider in our nearest office ("Period of Goods Retrieval"). If the undelivered Goods are not retrieved during the Period of Goods Retrieval, then the expiration of the Period of Goods Retrieval is your express statement to instruct Us without Your prior consent, to take actions that We deem appropriate for the Goods (including but not limited to donating, taking it t the nearest police station, destroying or disposing of the Goods).
3. In the event that the undelivered Goods as provided in Article 5(a) are not Your property and We understand that the undelivered Goods have not been taken by You or your representative after the Period of Goods Retrieval has expired, You are deemed to have intentionally grant Your consent to release the ownership and/or all rights of the Goods. The release of the ownership and/or all rights of Goods is Your responsibility. You acknowledge that You will hold Us harmless from any issue that occurs between You and the owner of the undelivered Goods.

USER’S REPRESENTATION AND WARRANTY

1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided by the User as contained in the Dilon Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the Dilon Terms of Use.
2. You represent and warrant that You know and understand the risks of sending Goods using DilonSend Services and: (a) if You are the sender of Goods, You are the person authorized to deliver Goods; and (b) if You are the recipient of the Goods, you are the person authorized to receive the Goods.
3. If any loss or problem occurs during the provision of the DilonSend Service, including accidents caused by the negligence of the partner of the Delivery Service Provider, or traffic regulation violations, We will, to the best of Our ability, assist in connecting You with a partner of the Delivery Service Provider in finding a resolution to the issue. We have no obligation whatsoever regarding any issues or disputes that arise between You and the partner of the Delivery Service Provider, including taking legal action deemed necessary by You or the partner of the Delivery Service Provider.
4. The Delivery Service Provider has the right to refuse Your DilonSend Service request if the Delivery Service Provider has reasonable reasons to suspect that You have, or by accepting DilonSend Service request from You, You will violate the DilonSend Terms of Use, the Dilon Terms of Use or applicable laws and regulations.